Frequently Asked Questions

Are you taking new patients?

  • Yes! Please contact us to make an appointment.

 

Which insurance policies do you accept?

  • Click here to view a list of our accepted insurances.

 

Where are you located?

 

Are you affiliated with a hospital?

  • Yes, Dr. Richter has been affiliated with Columbia/New York Presbyterian Hospital since 1998 and is an Assistant Professor of Clinical Pediatrics at Columbia University.

 

Will the doctors see my newborn in the hospital?

  • Dr. Richter can only see newborns at Columbia/New York Presbyterian Hospital, and is not currently doing hospital visits.

 

Do you take walk ins?

  • No, we do not accept walk ins. Please call the office if you want your child to be seen by a doctor.

 

Do you have same day appointments for sick children?

  • Yes.  Please call our office as early in the day as you can and we will try to accommodate your child.

 

Can the doctors fill out a form for my child’s school/day care/camp?

  • Yes, as long as he or she has had a well visit in the past year.  Please take a look at our forms policy.  

 

How far in advance do I need to cancel my appointment if I need to do so?

  • Appointments must be canceled 24 hours in advance of the appointment time.  For more information, please look at our office policies.

 

Do the doctors meet with expecting parents before the baby is born?

  • Yes, please call us to set up a consultation with a doctor. Consultations take place during business hours, Monday through Friday.

 

Up to what age do you see patients?

  • We see patients from birth until 21 years of age.

 
What happens at a well-child visit?
  •  A well-child visit, also sometimes called a "check up" or "well visit", is a chance for the doctor to see how your child is doing when he or she is healthy.  Even if your child is seen frequently for sick visits, he or she will still need to come in for well visits.  During a well visit, the doctor will discuss with you and your child his or her overall health, ongoing concerns, and perform necessary screening tests such as vision examinations and lead screenings.  Vaccinations are also given during well visits. 

 
How often should I bring my child in for a well visit?
  • Well-child visits are at 2 weeks, 1 month, 2 months, 4 months, 6 months, 9 months, 12 months, 15 months, 18 months, 24 months, 30 months, 3 years, and then annually.

 

What are your hours?

  • Our hours are Monday through Friday 8am to 6pm.

  • We also see urgent sick patients on most Sundays on an as needed basis. Please call the office between 11am-12pm on Sunday if you think your child needs to be seen urgently.

 

Can I call after hours?

  • For urgent matters only, you can page the on call doctor after hours by calling our office and pressing 0 to speak with an operator.  For non-urgent matters, please contact us during business hours and we will be happy to assist you.

  • In case of an emergency, please dial 9-1-1.

 

I can’t log in to the patient portal.  What do I do?

  • If you are having trouble logging in to the patient portal, please call our office and we will try to troubleshoot the issue.


What forms of payment do you accept?
  • We accept cash, credit/debit cards (American Express, Discover, MasterCard or Visa), PayPal, and/or checks. You can also pay online through the patient portal!