Office Policies and Insurance Information

Office Policies:
Cancellation/Missed Appointment Policy:

If you are unable to make your appointment it must be canceled 24 hours in advance. If you must cancel your appointment less than 24 hours before its scheduled time or fail to show up for your appointment there will be a $20 cancellation fee.

Late Policy:

Hudson Heights Pediatrics strongly enforces our 20 minute rule. If you arrive 20 minutes or more late for your Well Child or Follow-Up Appointment you will be re-scheduled. The reason for this rule is to attempt to keep as close to schedule as possible. For example if you are late for an appointment, your time runs into the next scheduled appointment and so on. Other patients who have arrived on time will be forced to wait. Please be courteous to those who are scheduled after your visit.

We know that your time is valuable, but emergencies do occur. We ask for your understanding while waiting in the office. All visits are given the necessary time.

Forms Policy:

Our office receives a great deal of forms, all of which must be looked at by a doctor.  Please get all school, daycare, and camp forms to our office as soon as possible! Forms will be completed within seven days after we receive them in the office. Forms not picked up within 1 month will be shredded. If you would like the form to be mailed to you, please provide a self-addressed stamped envelope to the office.

There is a $5 fee for forms. The only exception to the $5 fee are WIC forms, which will be completed either during your appointment or within 24-hours of your request.

Otherwise, if you need your form expedited, we can have it ready for you in 24 hours for a $20 fee.
*If you fax or e-mail us a form, please contact us to ensure that we have received it.


Office Code of Conduct

 
Insurance Information:
Notification from United Healthcare: Some of our patients recently received letters incorrectly stating that Dr. Richter is no longer participating in the United Healthcare Network. Please disregard this letter, Dr. Richter is still in network. As a reminder, you can always check the status of your insurance coverage by contacting the member services number on your insurance card. If you have any questions, please call our office at 212-781-0400.
Accepted Insurances
Accepted private insurance plans:
  • Cigna
  • Blue Cross Blue Shield (BCBS)
    • Please note we do not accept any BCBS Pathway networks, or BCBS Prism/Blue Priority EPO plans
  • Aetna 
  • The Empire Plan
  • United Healthcare
    • Please note we do not accept Metro, Core, Charter plan, Exchange or Compass
  • Oxford
    • Please note we do not accept Metro, Core, Charter, Mosaic plans
  • 1199
  • GHI
    • Please note we do not accept GHI HMO
  • HIP Prime
  • Multiplan

If you are unsure whether your particular insurance plan will cover your child's care at Hudson Heights Pediatrics, please call member services and ask if Dr. Joseph Richter is a participating provider. This is especially important to do if your health insurance was bought through the NY Health Insurance Marketplace, as there are many new plans available that we do not participate with.

Accepted Child Health Plus insurance plans:
  • Health Plus / BCBS Child Health Plus
  • United Healthcare Community Child Health Plus
  • HIP Child Health Plus
  • Affinity Child Health Plus
Accepted Medicaid Managed Care plans:
  • New York State Medicaid ("straight medicaid" only those who are not covered by managed care plans)
  • Health Plus / BCBS Medicaid
  • United Healthcare Community Medicaid 
  • HIP Medicaid
  • Affinity Medicaid
Please keep in mind, we DO NOT accept the following New York State Medicaid managed care plans:
  • Fidelis
  • The Catholic Health Plan
  • HealthFirst
  • MetroPlus
  • Wellcare